Frequently Asked Questions
We have collated a comprehensive list of questions that we are asked. If we have made any omissions and you wish to add to this list, or if you would like to find out more about our services, contact us for more details.
Can I collect my order?
If you would like to collect your order you can. Please email or call us first to let us know which product you are interested in and when you would like to collect it.
Can I get a delivery on a Saturday?
Saturday morning deliveries can be arranged, but they are expensive. Currently the price for a Saturday delivery is Â£42.00.
Can I have my pallet delivery in the morning or afternoon?
Yes, we can arrange for your delivery to be made in the morning or the afternoon, however there is an additional charge for this service of Â£12.
Do you deliver nationwide?
We use a 3rd party courier for all national deliveries, therefore we can deliver nationwide. We will deliver as many of the local orders ourselves.
How is delivery made?
Delivery is made using a wagon with a tail lift at the back. The delivery driver will deliver the pallet as close to where you want it as possible, however it is at the drivers discretion. They will use a pump truck to move the pallet, but these can only be used on smooth flat surfaces with no gradient. They cannot move the pallets on rough surfaces such as gravel.
How large is the delivery truck?
The truck delivering your order will be the size of a refuse truck. They are roughly 3 metres wide, 10 metres long and 3.5 metres high. If a vehicle of this size cannot get to your property please let us know and we can arrange for a smaller truck to make the delivery. There will be an additional charge for this.
How long does an economy delivery take to get to me?
Economy deliveries take up to 72 hours from the day they are dispatched from our depot. The courier will call you to arrange a suitable day for the delivery to take place.
How long does delivery take?
The majority of our deliveries are made by a 3rd party. Once your order is placed you will receive a confirmation email. We will send a further email to let you know when your order is on its way. The courier will be in touch to let you know when the delivery will take place.
I live near you depot, do you have a local delivery service?
Yes. We have a fleet of different sized vehicles for our local deliveries. Please call us to discuss your requirements.
What time will my delivery arrive?
Deliveries are made at any time between 8:00am and 6:00pm. Morning and afternoon deliveries can be arranged at an additional fee. Please contact us for a quote.